- Resolve customer complaints regarding caregiver performance or services rendered.
- Complete initial assessments of patients and their families to determine home care needs.
- Obtain and advise in-home nursing and caregivers of physical assessment and history of current and previous illness(es).
- Regularly re-evaluate patient in-home nursing and home care needs.
- Advise on nursing diagnosis and incorporate therapeutic, preventive, and rehabilitative nursing actions to be followed and make necessary revisions as patient status and needs change, including the patient and the family in the planning process.
- Oversee compliance of HHAs and LVN’s in areas of infection control practices and mandatory education requirements.

